Transforming insights into meaningful experiences.
Hi, I am Kshanika!
I am a User Experience Researcher and Product Designer passionate about transforming insights into meaningful design outcomes.
With over 6 years of experience in mixed-methods research and hands-on design, I bridge the gap between user understanding and actionable design solutions.
Some of my work
EVALUATIVE RESEARCH, UX DESIGN & PROTOTYPES
Improving Medical Claims Mobile Experience
Evaluating current experience with user research to create the ideal ways member can receive, review and understand their claims.
GENERATIVE RESEARCH & AI EXPERIENCES
Conversational Experience Research
Transforming VA, IVR, and Search into intuitive, member-centered experiences.
B2B RESEARCH, UX DESIGN & CONCEPT TESTING
Employer Dashboard Design
A smart, intuitive landing page for Medical Mutual’s employer platform—centered on delivering what matters most.
EVALUATIVE B2C RESEARCH
Credit Choices and Rewards
Focused on understanding customer perception of credit card offerings and the launch of the new rewards program.
GENERATIVE B2B RESEARCH
Enhancing Platform Differentiation and Adoption
Identifying value-driving features and barriers to adoption.
Published articles
In this article, I explore the gender gap in design leadership and share ten success principles—highlighting inspiring women and offering a practical tool to guide emerging leaders.
In this paper, we trace the evolution of footwear—from ancient origins to future trends—framing shoes as part of complex adaptive systems shaped by cultural and technological change.
